Applies to all devices and models
Is your Amazon Fire TV device stuck in a reboot loop? Does the streaming device randomly restart during usage? We’ll show you how to resolve the issue and keep your Fire TV powered on.
The troubleshooting fixes in this post apply to all Amazon Fire TV devices and models—Fire TV, Fire TV Cube, and Fire TV Stick.
Table of Contents
1. Power Cycle or Hard Restart Your Fire TV
Hard rebooting Fire TV devices can fix power issues and keep the streaming device running correctly. Performing a hard reboot entails physically reconnecting your Fire TV to its power source.
Unplug your Fire TV’s power adapter from the wall outlet or remove the USB cable from the Fire TV. Wait 30 seconds, reconnect the USB cable or power adapter, and turn on the power source.
2. Try a Different Power Source
Faulty power outlets can cause your Fire TV to keep restarting. Try powering the streaming device from a different wall outlet or power strip and check if it stays on. Push your Fire TV’s power adapter into the power source and ensure the connection is snug and secure.
Your power adapter or charging cable is likely faulty if the streaming device keeps restarting.
3. Use Authentic Power Accessories
All Fire TV devices ship with a USB cable and power adapter. Amazon recommends using the included accessories because they’ll power your Fire TV safely without any issues or damage.
Knockoff cables or power adapters might not power your Fire TV device. Unsupported power accessories could even do permanent damage to the streaming device.
Does your Fire TV keep restarting when using a third-party power adapter or cable? Switch to the power adapter and cable included with your Fire TV device out-of-the-box.
Additionally, power your Fire TV directly from a wall outlet or power strip, not your TV. That’s because the USB ports on most TVs don’t supply enough power to keep Fire TV devices powered on.
Loose cable connections can also cause your Fire TV to restart when turned on or during usage. Ensure the power adapter and Fire TV’s USB connection is secure and fastened.
If you lose or damage your Fire TV USB cable or power adapter, buy an Amazon-branded replacement from Amazon’s website. If you use a third-party power adapter, ensure its minimum current and voltage ratings are one ampere (1A) and five volts (5V), respectively.
Adapters with power output ratings below the recommendation (5V/1A) above won’t power your Fire TV correctly.
4. Disconnect Other HDMI Devices from Your TV
The HDMI CEC (Consumer Electronics Control) feature allows compatible HDMI devices in your entertainment system to control one another.
Does your Fire TV randomly restart when you enable the HDMI CEC feature? There’s a chance that other HDMI devices connected to your TV are causing interference with your Fire TV. Disabling HDMI CEC in your TV or Fire TV settings menu should fix the issue.
Unplug your Fire TV from its power outlet and disconnect all HDMI devices connected to your TV—including your Fire TV.
Reconnect your Fire TV to its power source and connect the streaming device to your TV’s HDMI port. Connect your Fire TV to a different HDMI port if it keeps restarting.
Open your Fire TV Settings, select Display & Sounds, and set “HDMI CEC Device Control” to OFF.
5. Remove Your Fire TV Remote Batteries
A malfunctioning remote controller might restart your Fire TV at random intervals. Take out the batteries in your Fire TV Remote if it’s faulty or some buttons malfunction. That’ll disconnect the remote from your Fire TV.
Buy a replacement remote from Amazon if your Fire TV no longer restarts after disconnecting the remote. You can also use the Fire TV app to control the streaming device from your Android or iOS smartphone.
6. Update Your Fire TV Device
Does your Fire TV stay on for some minutes before restarting automatically? Updating the streaming device’s software might resolve the issue. Connect your Fire TV to the internet when it comes back on, and follow the steps below to update its software.
- Select the gear icon in the top-right corner of your Fire TV home screen and choose My Fire TV.
- Select About.
- Choose Check for Updates to prompt your Fire TV to scan for software updates.
Select Install Update to install a pre-downloaded software update.
Keep your Fire TV connected to its power source during the software update. The installation could take up to 20-30 minutes, depending on your internet speed and Fire TV model.
7. Try a Different TV
Amazon Fire TV devices only work on TVs that support High Digital Content Protection (HDCP)—an encryption technology that prevents unauthorized duplication of digital content. Connecting your Fire TV to a non-HDCP-complaint television might cause the streaming device to keep going on and off.
HDCP was introduced for HDMI connectors and devices in June 2003. The majority of TVs released in June 2003 or later are HDCP-compatible. Your Fire TV might keep restarting or fail to turn on if connected to TVs released before June 2003.
Check your TV’s instruction manual or contact the manufacturer to verify its HDCP-compliance status. Connect your Fire TV to a compatible TV if yours doesn’t support the HDCP digital copyright protection standard.
Rebooting your TV and updating its software/firmware could also fix issues causing your Fire TV to malfunction.
8. Factory Reset Your Fire TV
Resetting your Fire TV to factory default can fix performance and software issues. The factory-reset operation wipes your Fire TV and deletes all files, account data, and settings on the streaming device.
If your Fire TV stays on briefly before entering the restart loop, reset it to factory default as quickly as possible.
Go to Settings > My Fire TV > Reset to Factory Defaults and select Reset on the confirmation screen.
You can also initiate a factory reset using your Amazon Fire TV Remote. Press and hold the Back/Return button and Right navigation button on the remote controller for 5-10 seconds.
Release both buttons when a “Reset to Factory Defaults” screen pops up and select OK to start the factory reset.
Contact Amazon Device Support
Your Amazon Fire TV device likely has a hardware defect if it keeps restarting after trying the above fixes. Return your Fire TV to the retailer or contact Amazon Fire TV Support for technical support.
