Has Roblox interrupted your gaming session with an error code 268 on your computer? Many items can cause your app to display this error, including a suspended Roblox account or using a cheat tool on your machine. We’ll show you how to fix the items causing this problem so you can play your games uninterruptedly. Let’s find out.

Some reasons your Roblox client doesn’t work well include an inactive internet connection, a corrupt DNS cache, Roblox not having the required permissions to function, and other Roblox app glitches.

Table of Contents

    Check if Your Internet Connection Is Working

    When Roblox stops working and displays a 268 error code, ensure your internet connection is working. Your connection may have stopped working, breaking Roblox’s connection to the platform’s servers.

    You can check your connection by opening a web browser and launching a site. Your site won’t load if your connection has issues. In this case, disconnect and reconnect your PC to your Wi-Fi network, restart your router, resolve your network adapter problems, or contact your internet service provider (ISP) for help.

    Check if Roblox Servers Are Down

    Your internet connection alone being active isn’t enough for Roblox to work. The platform’s servers must not be experiencing issues, or you’ll have trouble using the app on your computer. This is because your app connects to its servers to fetch various information, which fails when the platform’s servers are down.

    Roblox server status web page

    You can check Roblox’s server status using the Roblox Status or the Downdetector site. If these sites say the platform is down, wait until the company brings the service back up. Note that you can only access your Roblox content when the servers are back up and running.

    Clear Your Computer’s DNS Cache

    Your computer caches your DNS queries to help your apps translate domain names to IP addresses quickly. This process fails if your DNS cache is corrupted, which may be the case with your computer.

    Clear your computer’s DNS cache and resolve the issue.

    1. Open the Start menu on your PC, find Command Prompt, and launch the tool.
    2. Enter the following command on the CMD window and press Enter:
      ipconfig /flushdns

    Clear Your Computer’s DNS Cache image

    1. Close Command Prompt and launch Roblox.

    Check if Roblox Has Banned Your Account

    If you still can’t use Roblox and continue to get an error 268, Roblox may have suspended your account. This usually happens when you go against the company’s terms of use.

    You can check that by accessing the Roblox website and logging in to your account. You’ll see a suspended message after logging in if your account is suspended. In this case, you can contact Roblox’s support team to seek a solution.

    Stop Using Roblox Cheat Software on Your Computer

    If you’re using a cheat tool for Roblox on your computer, you may get an error 268 in the app. Using such tools is against Roblox’s terms of use, and these tools may have caused Roblox to display the above error.

    You can fix that by turning off and removing all such tools on your computer. Make sure to give your computer a reboot when you’ve deleted your cheating tools.

    Run Roblox With Admin Privileges

    Roblox can fail to work when the app doesn’t have the required permissions to function.

    You can fix that by running Roblox as an admin on your Windows PC.

    1. Find Roblox in your Start menu or on your desktop.
    2. Right-click the app and select Run as administrator.
    Running roblox as administrator
    1. Choose Yes in the User Account Control prompt.

    If your app works as expected in admin mode, make Windows always launch your app with admin rights using these steps:

    1. Right-click your Roblox desktop shortcut and select Properties.
    2. Access the Shortcut tab and choose Advanced.
    3. Turn on the Run as administrator option and select OK.
    Setting roblox to always run as administrator
    1. Choose Apply followed by OK on the Properties window.

    Fix Roblox Error Code 268 by Clearing the App’s Cache Files

    Like many other apps, Roblox caches various files to speed up your experience in the app. When you encounter an issue in the app, your cached files may be corrupted. Such corruption often causes many problems in the app, and yours may be one of those issues.

    Luckily, you can fix that by removing your Roblox cache files. This doesn’t affect your installed games in the app.

    1. Open the Run dialog box on your PC by pressing Windows + R.
    2. Type the following path in the box and press Enter. This Roblox folder contains all the app’s cache files.
    3. Select all files in the folder by pressing Ctrl + A.
    4. Delete all selected files by right-clicking a file and choosing Delete (a trash can icon).
    Deleting the roblox cache files in Windows Explorer
    1. Launch your Roblox app.

    Temporary Disable Your Antivirus Software

    If you still get an error 268 in your Roblox app, your computer’s antivirus program can block the app.

    If you’ve downloaded Roblox from the company’s official site, you can temporarily turn off your antivirus protection and see if that resolves your issue:

    1. Open the Windows Security app on your PC.
    2. Select Virus & threat protection in the app.
    3. Choose Manage settings in the Virus & threat protection settings section.
    4. Turn off the Real-time protection toggle.
    Turning off Real-Time protection in Windows
    1. Select Yes in the User Account Control prompt.
    2. Launch your Roblox app.

    Remove and Reinstall Roblox on Your Computer

    If nothing else works, your last resort is to uninstall and reinstall the Roblox app on your computer to resolve any core-level issues.

    Note that you’ll lose your local games when you remove Roblox from your computer.

    On Windows 11

    1. Right-click the Start menu icon and select Settings.
    2. Navigate to Apps > Installed apps in Settings.
    3. Find Roblox on the app list, select the three dots next to the app, choose Uninstall, and select Uninstall in the prompt.
    Uninstalling roblox in Windows 11 Settings

    On Windows 10

    1. Open Settings by pressing Windows + I.
    2. Select Apps in Settings.
    3. Locate Roblox, select the app, choose Uninstall, and select Uninstall in the prompt.
    Uninstalling roblox in Windows 10

    Reboot your PC after removing Roblox, head to the official website, download the app, and install the app on your computer.

    Troubleshooting a Roblox Error Code 268 on Your Computer

    If Roblox suddenly closes your gaming session with an error code 268, something’s off either with the app or your computer. Fortunately, you can use the methods described above to find and fix your app and your computer’s faulty items, resolving your error 268.

    Your Roblox app will then work as expected, allowing you to play all your favorite games in the app.

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