Troubleshooting Windows 8 (8.1) “We Weren’t Able to Connect to the Store” Error

I recently came back from a 3 month trip and turned on my Windows 8.1 machine to find that nothing worked. For some odd reason, several apps would not connect to the Internet and I could not connect to the Windows Store. I was definitely connected to the Internet because I could browse using IE and Chrome, so it was befuddling why I couldn’t connect to the Store or why certain apps would not work.

Eventually, I ran into a post by Gerrand on his blog talking about how all the usual methods for fixing this problem have not worked: checking the date/time on your computer, using the netsh and wsreset commands, using a local account instead of an online account and trying to refresh your PC. I had actually tried most of those options because it happened to be once before and I wrote a post about fixing the Cannot Connect to Store problem on my other blog. He also mentions running wsreset, which seemed to have worked for a minute, but the second I tried to click on anything in the Store, it reverted back to giving me the same error message.

cannot connect to store

However, none of the options on my older post seemed to work on this machine. Gerrand finally figure out that it had to do with the Windows Live account. In his post, he writes about how his account had to be verified and then everything started working. In my case, the account was verified, but I had two-step verification enabled and therefore I had to type in my authenticator code.

Let’s start off by going to Settings on Windows 8 by moving your mouse to the right side of the screen. Then click on Change PC Settings at the very bottom.

change-pc-settings.jpeg

 

Now click on Accounts in the left hand menu.

pc settings accounts

 

Here is where you’ll see the essential info that is causing trouble with the Windows Store. If it’s an email verification problem, you’ll see “You need to verify your account.” under your email address. Otherwise it’ll say Disconnect. If you have two-step verification on, you’ll see it says “You need to update some info for your Microsoft account” with a link called Update info.

verify account windows live

 

Click on that Update info link and it’ll bring you to a screen where you have to enter the code generated from your authenticator app.

windows live code generate

 

After you finish this, open the Windows Store again and it should load just fine. Again, Microsoft is great at returning error messages that have nothing to do with the actual error, which is why you have to waste time searching for a solution online! If you are still having trouble after trying all the methods from this post and my previous post, then post a comment with all the details and I’ll try to help. Enjoy!

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Comments [3]

  1. Michalzeszen says:

    This is such a BS. Some months ago Windows suggested me that I try the trial 8.1. I did so and now it says my Windows isn’t original, and I should proceed with the download of the final version and subsequently the activation of my key. But which is the first step? Of course the download is exclusively made in the store, and then I ran into the same issue.

    Honestly, our dependency on Microsoft products is a killer.

    Thanks for the walkthought!

  2. Sudhir Patel says:

    It was painfully slow but this fix worked. Thanks

  3. Cristin Tandberg says:

    This is still not working for me. I tried disconnecting and reconnecting and verify the account. I am still getting the same thing. I have also tried signing in and connecting my personal windows account and I am still getting the same error. This is extremely painful!!!

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