Stop Wasting Time Waiting on Hold
Posted on August 2, 2010 at 5:27 am
Calling any utility or other service provider is a cringe-worthy nightmare. We are forced to navigate through multiple menus, pressing 1 for this department, 2 for that department, all the while hoping not to click the wrong number and plummet into a recorded message telling us to solve the problem online (which is brilliant when calling the cable company due to a non-responsive modem).
Once the menu hurdle is overcome, we are then thrown into the please hold for the next available customer service representative abyss—left to the mercy of the seemingly endless hold queue.
Regardless of the last decade’s technological advances in telephony, most business have yet to find a way to cut customer hold times, but a service called LucyPhone.com has found a way to fight fire with fire.
Instead of wasting your time on hold, LucyPhone waits for you, karmically instructing customer service representatives to press 1 to speak with you when they finally answer the call.
LucyPhone works with either a cell phone or a landline. Start by searching for the 800 number of the company with whom you need to speak. Most all major companies are list in the Lucy database. Click the number you need to call.
Next, give LucyPhone your phone number and click the pink Start button.
LucyPhone then dials your phone number and connects you with the selected company. Navigate the touchtone menus for the proper department, and as soon as you are placed in the hold queue, dial ** on your phone.
The call will disconnect, but LucyPhone will wait on hold patiently while you do something productive with your time. Once the customer service representative answers the call and presses 1, LucyPhone calls you back and connects the call.
We called both Comcast and AT&T—the two companies that annoy us most with hold times—and LucyPhone worked perfectly, saving us more than an hour of hold time. We were skeptical that the customer service representative would press the button to connect the call, but both times they did.
Besides the LucyPhone.com Web site, there is an iPhone app for using the service. The app works just as well as the Web site. The LucyPhone app is free in the app store.
» Filed Under Smartphones
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