Free IT desktop, helpdesk, and network management software免費的，它的桌面，求助，和網絡管理軟件

Posted on August 28, 2007 at 8:00 am發布於2007年8月28日上午8:00

As an IT Professional, I’m constantly on the lookout for free desktop management, inventory management, network monitoring, and helpdesk/ticket management software. Usually, to get a complete software package for Windows with all the features mentioned above, you would have to buy something like Microsoft’s System Management Server or SMS, which is costly and mostly only used by large corporations.作為一個IT專業人士，我不斷留意這個免費桌面管理，庫存管理，網絡監控，並求助/票務管理軟件，一般情況下，獲得一個完整的套裝軟件適用於Windows的所有功能，如上所述，你將有買東西，例如微軟的系統管理服務器或短信，這是代價高昂，而且大部分只用大公司。

If you’re a small or medium-sized business, open-source or cheaper third-party software is usually the solution.如果你是一個小型或中型的企業，開放源代碼或更便宜的第三方軟件通常是解決問題的關鍵。 However, I just ran across a piece of software called不過，我只是他遇到一塊所謂軟件 Spiceworks IT Desktop spiceworks它桌面 that looks too good to be true!看起來過於異想天開！ Spiceworks is a IT desktop and network management software that is completely free. spiceworks是它的桌面和網絡管理軟件，這是完全免費的。 The feature list is just incredible:功能是只令人難以置信：

  • Inventory management for all of your company’s hardware and software assets automatically with detailed reporting capabilities 庫存管理，為您的所有公司的硬件和軟件資產自動詳細報告能力
  • Software and hardware monitoring and troubleshooting info for all of the computers on your network 軟件和硬件監測和故障診斷信息，為所有的網絡上的計算機
  • Complete Help Desk package for easy ticket and solution management. 完整的幫助台包裝，方便票務及解決方案管理。 Users can create tickets, which can be prioritized, assigned, and escalated as needed. 用戶可以自行建立門票，可以按照輕重緩急，分配，並升級為需要的。

So why is it free you might ask?所以為什麼說是免費的，你可能會問？ Because the software is sponsored by technology companies who will run small ads on the side bar for their own products and services.由於該軟件是由技術公司的代表，他們將小廣告上的一面大律師為自己的產品和服務。 The ads are unobtrusive and help pay for the creation of the software.廣告是張揚，幫助支付為建立該軟件。 Personally, I’m fine with a few ads if I can get a great piece of software like this for free!我個人非常好的幾個廣告，如果我能得到一個偉大的軟件，像這樣免費的！ Also, if you really don’t like the ads, you can contact SpiceWorks and they can actually replace the ads with your company logo, etc if you pay some money.另外，如果你真的不喜歡廣告，你可以聯絡spiceworks他們其實可以取代廣告與你的公司標識等，如果你付一些錢。

The inventory management module of SpiceWorks is quite advanced.庫存管理模塊spiceworks是相當先進。 It has the ability to discover not only Windows computers, but Macs, Linux PC’s, servers, routers, printers, and anything else that has an IP address!它有能力發現不是只有Windows電腦，但Mac電腦， Linux的個人電腦，服務器，路由器，打印機及其它任何有一個IP地址！ It’ll also grab the technical data on each computer such as RAM, Processor, software installed, patches installed, services running on the machine, etc. You can also enter your own information such as purchase price, location of the PCs, licenses you have, etc.它還會竊取技術數據上的每台計算機，如內存，處理器，軟件安裝，安裝補丁，服務運行於機等，你也可以輸入自己的資料，如購買價格，地點的個人電腦，執照你有等。

 

Using the Help Desk software, you can keep track of problems, projects, or tickets easily.使用幫助台軟件，你可以跟踪問題，項目，或機票容易。 Once all computers and users are in the system, you can create tickets that are “attached” to either entity.一旦所有計算機和用戶都在系統中，您可以創建車票是"依附"的任何實體。 The cool thing is that users can create tickets via email or through a web portal.冷靜的是，用戶可以自行建立門票通過電子郵件，或通過一個門戶網站。 Users can see the status of their tickets and will receive email notifications of responses.用戶可看到的地位，他們的車票，並會收到電子郵件通知的反應。 Detailed reports are included and you can easily search all tickets created in the system.詳細報導牽涉在內，您可以輕鬆地搜索所有門票創造了在該系統內。

 

You can also use SpiceWorks for monitor your network for such critical issues as missing Microsoft security patches or when unauthorized software is installed.您也可以使用spiceworks為監控網路等關鍵問題，為失踪的微軟安全補丁時，或未經授權的軟件安裝完畢。 You can be notified via email when new users are created, when you exceed the number of licenses for a piece of software, if a computer’s anti-virus is out of date, if the hard disk space is low, if the ink or toner is low on a printer, or if a server goes offline!通知您，您通過電子郵件時，新用戶創建，當你的數量超過了許可證的一塊軟件，如果電腦的抗病毒是過時，如果硬盤空間低時，如果油墨或碳粉低，對一台打印機，或者一台服務器離線！

Other really cool features of SpiceWorks include the ability to troubleshoot issues on your network such as seeing what is causing a machine to run slowly, the ability to remotely control another computer from within SpiceWorks, and the ablity to compare two machines and see what is different.其他很酷的特點spiceworks包括能夠疑難問題對你的網絡，如看到什麼是造成機器運行緩慢，有能力進行遠程控制另一台電腦從內部spiceworks和ablity比較兩種機器，看看有什麼不同。

And finally (if that’s not already enough), you can colloborate with the other 120,00 IT Pros who have already started using this software by asking questions, providing solutions, getting tips, etc.最後（如果這不是已經夠多） ，你可以colloborate與其他120,00它的利弊，那些已經開始使用這一軟件提出問題，提供解決方案，得到小費，等等。

This is a crazy cool piece of software that I had to write about.這是一個瘋狂的酷的軟件，我不得不寫。 There is no way any IT Network or Systems Administrator should pass up such a great and feature-rich piece of software.是沒有出路的，它的任何網絡或系統管理員應該通過這樣一個偉大而功能豐富的軟件。 This is certainly going to make my desktop management life much easier!這當然將作出我的桌面管理生命容易得多！ Check it out!看一看！

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One Response to “Free IT desktop, helpdesk, and network management software”其中一個響應的"自由，它的桌面，求助，和網絡管理軟件"

  1. Laven said on : 萊文說： November 9th, 2007 at 2:05 am 2007年11月9日在上午02時05分

    How to configure remote desktop through dialup internet connection pc to pc configure in Windows XP如何配置遠程桌面通過撥號連接互聯網PC到PC配置Windows XP中


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