How to get customer feedback on your product or service ¾î¶»°Ô ±ÍÇÏÀÇ Á¦Ç°À̳ª ¼ºñ½º¿¡ ´ëÇÑ °í°´ÀÇ Çǵå¹éÀ» ¾ò±â
Posted on November 16, 2008 at 5:42 am 16 ÀÏ, 2008 °Ô½ÃµÊ ¿ÀÀü 5:41
Do you have a company blog or webpage about your product or service and you want to start getting feedback from your customers/users/readers? ´ç½ÅÀº ȸ»ç ºí·Î±× ¶Ç´Â À¥ÆäÀÌÁö°¡¿Í ±ÍÇÏÀÇ Á¦Ç°À̳ª ¼ºñ½º¿¡ ´ëÇÑ ±ÍÇÏÀÇ °í°´ / »ç¿ëÀÚ / µ¶ÀڷκÎÅÍ Çǵå¹éÀ» ¹Þ°í ½ÃÀÛÇϽðڽÀ´Ï±î? I was very excited when Dell started their µ¨Àº ½ÃÀÛÇßÀ» ¶§ ³ª´Â ¸Å¿ì ÈïºÐÇß´ø ÀÚ½ÅÀÇ IdeaStorm website meant to get direct customer feedback from customers. °í°´ÀÌ Á÷Á¢ À¥»çÀÌÆ®¿¡¼ °í°´ÀÇ Çǵå¹éÀ» ¾ò±â¸¦ ÀǹÌÇÕ´Ï´Ù.
That¡¯s one of the main reasons they released a new line of consumer Linux PCs and Linux servers. ÇÑ ¼ÒºñÀÚµéÀÌ ¸®´ª½º PC¸¦ Ãâ½ÃÇÏ°í ¸®´ª½º ¼¹öÀÇ »õ·Î¿î ¶óÀÎÀÇ ÁÖ¿ä ÀÌÀ¯ Áß Çϳª. So if you are looking a way to get feedback on your products, services, or even your blog, then check out UserVoice. ±×·¸´Ù¸é UserVoice üũ ¾Æ¿ô ±ÍÇÏÀÇ Á¦Ç°, ¼ºñ½º ¶Ç´Â ½ÉÁö¾î ºí·Î±×¿¡ ÀǰßÀ» ¾òÀ»ÇÏ´Â ¹æ¹ýÀ» ã°íÀÖ´Ù.
UserVoice UserVoice is a free service for service for small businesses, startups, non-profits, bloggers, or anyone who wants to get feedback from other people about something on their website or blog. Áß¼Ò ±â¾÷, ½Å»ý ±â¾÷, ºñ¿¡ ´ëÇÑ ¼ºñ½º¿¡ ´ëÇÑ ¹«·á ¼ºñ½º - ÀÌÀÍ, ºí·Î°Å, ¶Ç´Â ÀÚ½ÅÀÇ À¥»çÀÌÆ® ¶Ç´Â ºí·Î±×¿¡ ¹º°¡¿¡ ´ëÇØ ´Ù¸¥ »ç¶÷µé·ÎºÎÅÍ Çǵå¹éÀ» ¾ò±â¸¦ ¿øÇÏ´Â »ç¶÷ÀÔ´Ï´Ù.
With UserVoice, you can create your own UserVoice webpage where users can offer new ideas or vote up existing ideas using a professional quality feedback system. UserVoiceÀ¸·Î, ´ç½ÅÀº ÀÚ½ÅÀÇ À¥ÆäÀÌÁö UserVoice »ç¿ëÀÚ°¡ »õ·Î¿î ¾ÆÀ̵ð¾î¸¦ Á¦°øÇÒ ¼öÀÖ´Â Àü¹®ÀûÀΠǰÁúÀÇ Çǵå¹é ½Ã½ºÅÛÀ» »ç¿ëÇϰųª ±âÁ¸ÀÇ ¾ÆÀ̵ð¾î¸¦ ÅõÇ¥¸¦ ¸¸µé ¼öÀÖ½À´Ï´Ù. Basically the way it works is that users vote, a consensus builds, you can respond or discuss officially, and finally you can implement the requests. ÀÛµ¿ ¹æ½ÄÀº »ç¿ëÀÚ°¡ ±âº»ÀûÀ¸·Î ÅõÇ¥ ÇÕÀÇ, ´ç½ÅÀÌ ÀÀ´äÇÒ ¼öÀÖ´Â ºôµå ¶Ç´Â °ø½ÄÀûÀ¸·Î ³íÀÇ, ±×¸®°í ¸¶Ä§³» ´ç½ÅÀº ¿äûÀ» ±¸ÇöÇÒ ¼öÀÖ´Ù.
This is a great tool for small businesses that don¡¯t have the resources to set up complicated web feedback services. ÀÌ Áß¼Ò ±â¾÷¿¡ ´ëÇÑ º¹ÀâÇÑ À¥ Çǵå¹é ¼ºñ½º¸¦ ¼³Á¤ÇÏ´Â ÀÚ¿øÀ̾ø´Â ÈǸ¢ÇÑ µµ±¸ÀÔ´Ï´Ù. With UserVoice, you don¡¯t have to worry about hosting, about setting up a website, worrying about user emails, support tickets, forums, etc. UserVoiceÀ¸·Î, ´ç½ÅÀº È£½ºÆÃ¿¡ ´ëÇØ °ÆÁ¤ÇÏÁö ¾Ê¾Æµµ, À¥»çÀÌÆ®¸¦ ¼³Á¤, »ç¿ëÀÚ°¡ À̸ÞÀÏ, Áö¿ø ƼÄÏ¿¡ ´ëÇÑ °ÆÁ¤¿¡ ´ëÇØ, Æ÷·³ µî
Here¡¯s what a UserVoice feedback webpage for a made-up company looks like: ¿©±â¿¡ ¹«¾ùÀ» À§ÇØ ¸¸µç - UserVoice ÀǰßÀ» À¥ÆäÀÌÁöó·³ º¸À̴ ȸ»ç :
This is also a great way for teams to work together, suggest ideas for a project, and let other team members vote on which ideas are the best. À̰͵µ ÆÀÀ» À§ÇØ ÇÔ²² ÀÏÇϱâ ÁÁÀº ¹æ¹ýÀº ÇÁ·ÎÁ§Æ®¿¡ ´ëÇÑ ¾ÆÀ̵ð¾î¸¦ Á¦¾ÈÇϰíÇÏÀÚ°¡ÀÖ´Â °ø°£¿¡¼ ¾ÆÀ̵ð¾î¸¦ °¡ÀåÇÏ´Â ´Ù¸¥ ÆÀ ±¸¼º¿ø ÅõÇ¥¸¦Çß´Ù. For me, it would be great for our software team to help decide which features we want to include in a product, etc. ³ª¸¦ À§ÇØ, ¿ì¸®ÀÇ ¼ÒÇÁÆ®¿þ¾î ÆÀ¿¡ ´ëÇÑ ¿ì¸® Á¦Ç° µî¿¡ Æ÷ÇÔÇÒ ±â´ÉÀ» °áÁ¤ÇÏ´Â µ¥ µµ¿òÀÌ µÉ °ÍÀÌ À§´ëÇÑ
After development, it would be great to let software users suggest and vote on new features or problems. °³¹ß ÈÄ, ±×°ÍÀ» ¼ÒÇÁÆ®¿þ¾î¸¦ »ç¿ëÀÚ°¡ Á¦¾ÈÇÏ´Â »õ·Î¿î ±â´ÉÀ̳ª ¹®Á¦¿¡ ÅõÇ¥ÇÒ ¼ö ÀÖµµ·Ï ÇØÁֽøé ÁÁ°Ú½À´Ï´Ù. Overall, it¡¯sa great product and one that the Àü¹ÝÀûÀ¸·Î °æÁ¦ ÀûÀ̸鼵µ ÈǸ¢ÇÑ Á¦Ç°°ú ±× company uses itself ȸ»ç ÀÚü¸¦ »ç¿ëÇÏ´Â ! Apparently the top item is to support multiple languages! ºÐ¸íÈ÷ °¡±â Ç׸ñÀÌ ¿©·¯ ¾ð¾î¸¦ Áö¿øÇÏ´Â °ÍÀÔ´Ï´Ù!
Currently you can only use UserVoice off their domain name like mycompany.uservoice.com, but eventually they will support embedding the feedback system into your own website. ÇöÀç mycompany.uservoice.comó·³ ¿ÀÁ÷ ÀÚ½ÅÀÇ µµ¸ÞÀÎ À̸§, UserVoice »ç¿ëÇÒ ¼ö ÀÖÁö¸¸ °á±¹ ÀÚ½ÅÀÇ À¥ »çÀÌÆ®¿¡ Æ÷ÇԵǾîÀÖ´Â Çǵå¹é ½Ã½ºÅÛÀ» Áö¿øÇÑ´Ù. Also, it¡¯s currently free, but they do offer an Enterprise edition which apparently will have more features for a certain price. ¶ÇÇÑ, ÇöÀç´Â ¹«·áÁö¸¸, ±×µéÀº ºÐ¸íÈ÷ ƯÁ¤ °¡°Ý¿¡ ´ëÇÑ ´õ ¸¹Àº ±â´ÉÀ» °¡Áö°í ¿£ÅÍ ÇÁ¶óÀÌÁî ¹öÀüÀ» Á¦°ø ÇÒ °ÍÀÔ´Ï´Ù. Enjoy! Áñ±â´Ù!
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