How to fix iTunes usbaapl64.sys blue screen of death in Vista
Posted on September 12, 2008 at 5:12 am
Did you just upgrade your iTunes to version 8 and have your Vista computer crap out with the blue screen of death and a usbaapl64.sys error? If so, then you are one of many that are having this very annoying problem.
I got this message after I restarted my computer and had several devices connected via USB. Apparently, certain devices connected to your computer will cause the blue screen of death! The main perpetrators for this error are HP drivers (which I hate to death) and Logitech drivers.
So in order to use iTunes version 8, you have to uninstall iTunes 8, uninstall your HP and logitech drivers and then reinstall iTunes 8. This means that none of your HP or Logitech devices will work. Brilliant!
Well luckily, I found there are some other methods to fix this madness, such as…
1. Disconnecting the device from the computer usually prevents the blue screen on reboots (without having to uninstall the drivers).
2. Plugging the HP or logitech devices into various USB ports around your computer can somehow avoid the blue screen on some computers.
Note that you only need to unplug the devices when you are syncing or possibly restarting your computer. If you are not using iTunes for anything, you can plug back in your devices.
You may also want to try updating your HP and Logitech drivers to the latest versions as that could help with the problem. Also, Lexmark scanners and some built-in media card readers can also cause this problem, so update those drivers if you can.
A solution from the Apple website states you may get the blue screen of death when connecting your iPod or iPhone and to fix it you should first uninstall Apple Mobile Device Support and then uninstall iTunes. Then you should re-download the latest version of iTunes here.
Hopfully, there will be a fix for this problem soon as HP drivers are quite common! Any one figure out any other way to fix the problem?
» Filed Under Computer Tips
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I didn’t face a problem with the upgrade. Then again I don’t have an HP or Logitech. I got to plug my iPod in and then take a look at it.
I’m running Windows XP service pack 3 and after upgrading to itunes 8 my USB ports have caused a fatal error that I sent to Microsoft. My itunes won’t see my ipod to sync it and the same USB port won’t recognize my camera with Kodak Easyshare software. I’ve alread searched for USB drivers to no avail but will look at My HP drivers as I do have an HP printer, scanner, copier. I don’t get the BSoD like Vista but XP has problems with it too.
I found this on here also. If you have trouble seeing devices in the usb ports and getting “device not recognized” then turn off your computer and unplug it. Leave it that way for a few minutes till the caps drain. Plug it back in and the MB reboots and reloads drivers. That’s it.